It’s important to remember that when you hire a plumber, they are providing a service. If you find yourself hiring the wrong plumber that doesn’t provide the service you require, it might not only be an expensive mistake but you might find your pipes will never be the same again and may even need replacing.
When hiring a plumber there are three things to consider: reputation, experience and if they are on the gas safety register. A great place to start looking for a respectable plumber is to look on the Checkatrade reviews section, word of mouth via a personal recommendation or testimonials posted on the company’s website. There’s a good chance if others had a good experience with a plumbing company and have positive reviews, then most likely you will have the same.
If you are at the point of hiring a plumbing company and have been reading all the online reviews and taking on board personal recommendations from past customers, here are a few things to keep an eye out before you pick up the phone.
1. If a plumber/company has been in business long enough, they should have few testimonial reviews on the website. Please be aware that all reviews on the Logical Heating & Plumbing Solutions ltd website or on the Checkatrade site are actual customers’ reviews and are not from friends, relatives, or someone working for the company.
2. It important to know how much experience your plumber has had in the industry. If the plumbers have been in the industry for a few years, have all the qualifications and are on the gas safety register, they should be able to tackle almost any issue as they will have seen it all before. If you situation is unique and you are not sure if the plumbing company is able to tackle it, then don’t be afraid to call up and enquire and benefit from the accumulated wisdom of years of experience.
3. When you are enquiring about your plumbing issue, it’s important to not only have the correct experienced plumber that will be able to fix the problem but also to receive impeccable customer service. From the moment you enquire with someone at an office to when the plumber comes out to your home, you should feel welcome and respected. Also if any problem does arise you should be able to contact the company problem via phone or email and be on the way to a resolution.